FREE SHIPPING ON ALL ORDERS OVER $199
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Delivery and Returns

 

We provide FREE express postage within Australia for all orders over $200.00.  

 

For all domestic deliveries Australia wide Pink LouLou engages the excellent service offered by Australia Post.  All deliveries within Australia are priced $10.00 and will arrive within 4-5 business days, however if you live in a remote area please check the Australia Post website for the expected delivery time. For Express deliveries within Australia the is cost $15.00 and will arrive within 1-2 business days. 

 

For International deliveries Pink LouLou utilises a registered mail service. Delivery timeframes will vary depending on the place of delivery.

 

It’s the customer’s responsibility to ensure the address details are correct and the destination is secure for receipt.

 

 

ORDER VALUE

DELIVERY COST

TIMEFRAME

Domestic

All Express Post orders $200 & under (before 2:30 pm)

$15.00

1 - 2 working days

Domestic

All orders $200 and under

$10.00

4 - 5 working days

Domestic

All orders over $200

Free

4 - 5 working days

International

All orders

$30.00

7 - 10 working days

 

 

RETURNS POLICY 

 

At Pink LouLou we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you change your mind on anything you have bought from our website we will gladly exchange it for a Pink LouLou Credit Note equal to the value of the good/s (less postage) you have returned, provided this is done within seven days of your purchase (not seven days on your delivery date).  Please note, there are no exchanges on discounted goods.

 

Items must be returned in their original, unworn condition and carefully repackaged in the decorative and protective packaging they were delivered in. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of wear. In this instance, the goods will be returned to the buyer at their own cost.

 

The Pink LouLou Credit Note, in the form of a gift voucher will be valid for twelve (12) months. Please ensure you contact us within seven days of receipt to arrange a return (not seven days on your delivery date). We do not issue refunds.

 

When ordering rings, it is the customer's responsibility to ensure that they have ordered the correct size. Please click here for further information. 

 

If you should receive a faulty item, please notify us at info@pinkloulou.com within seven days quoting:

  • your name and address
  • invoice number
  • details of the product
  • description and or photo of the fault  

 

The Pink LouLou team will then advise on how to proceed.

 

Any items returned to Pink LouLou are the customers responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. We also recommend you keep proof of return via Australia Post.  

 

Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within seven days of receipt).

 

PLACING AND ACCEPTING ORDERS 

 

Orders will not be dispatched until payment in full has been received and integrity of the order confirmed. Without limiting the operation of any other Terms and Conditions, Pink LouLou is not responsible for any loss or damage caused by late delivery or cancellation of an order or a Product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). Pink LouLou will email you an Order Confirmation for the sole purpose of confirming the details of your offer.

 

LATE AND LOST DELIVERIES

 

If your delivery has been delayed please contact us and we will provide you with the tracking number to enable you to chase it up with the Australia Post.

 

We cannot refund or replace lost items until an item has been reported as lost to Australia Post and Australia Post lodge & complete a search for the item.  Australia Post require the sender to report a lost item so please inform us should you believe your parcel is lost in delivery.  Please be aware this process of lodging a lost item search with Australia Post can take up to 20 days for Australia wide deliveries and up to 60 days for International deliveries.

 

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service.   When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1 - 2 weeks.

 

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Australia Post (www.auspost.com.au) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. Pink LouLou cannot be held responsible for goods that are lost or delayed in transit.

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